2 Bath Place High Street Moffat Dumfriesshire DG10 9HJ

01683 221125



Covid-19 Guidance: Current Service Provision

Last updated 10th August 2021

Easing of Restrictions

The First Minister for Scotland announced on 3rd August that COVID-19 restrictions are set to be further eased as Scotland moves beyond level 0 of the five-tier alert system from the 9th August. However, Scottish Government has confirmed that the infection prevention control guidance (IPC) for primary care settings, including optical practices, remains unchanged. This means the College of Optometrists Amber phase guidance continues to apply in Scotland, so practices should continue to:

Practices should also continue to maintain 2m physical distancing where possible. However, it is understood that the physical distancing rules for health and care settings in Scotland is currently under review which may result in changes to the 2m recommendation.

Appointments still need to be pre-arranged by telephone, during our normal hours of business – please do not turn up at the practice unannounced as we will not be able to let you in. We will still be prioritising appointments for those patients who need Emergency or Essential eyecare, but can also see patients who are due routine check-ups. We have had to change the way we do things to keep everyone safe, so you may be offered a remote or face-to-face appointment, depending on your needs.

Telephone Triage – we are operating a telephone triage service during our normal hours of business. Whilst this is primarily intended to provide patients with access to appointments, we are also on the end of the telephone to give advice, information and take orders during our normal business hours.

Out of hours, please contact NHS 24 for advice.

Video Consultations – where it is felt to be appropriate to do so, we can offer online video consultations using NHS Near Me (Attend Anywhere). Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money and brings your care closer to home.

This is a private and secure video call service for patients with pre-arranged appointment times, where you will be invited to enter a ‘virtual waiting room. If you do not have an appointment scheduled, your call will not be answered.

Browser compatibility – to access the service you need to use either Google Chrome or Safari.  You will be given the opportunity to test your connection speed.

Face-To-Face Appointments – Even though we can see patients more routinely, strict controls need to remain in place to comply with Government guidelines. You will be contacted before you attend your appointment to be screened for COVID-19 symptoms. If a parent/carer/guardian or interpreter needs to come with you, they will also be screened for COVID-19 symptoms before you attend. They may be asked to wait outside whilst you have your exam. In order to minimise the time you spend in the practice, you may have part of your examination conducted by telephone or video consultation before you attend.

If you have a high temperature or fever, are suffering from a persistent cough or shortness of breath, or have developed a recent change/loss of taste or smell, please do not book your appointment. Patients experiencing symptoms should cancel any scheduled appointment over the phone and re-book when they are fully recovered. It is also advised to contact NHS 24 by dialling 111.

When you attend the practice, social distancing will be practised wherever possible to do so. Where this is not possible, the Optometrist and practice staff will be wearing appropriate Personal Protective Equipment (PPE) to keep everyone safe. Protective screens have also been installed around the reception and dispensing areas.

Hand sanitiser will be made available for you to use when you enter, and before you leave the practice. You will be asked to wear a face covering during your time in the practice, as this is still mandatory for health care environments unless you are medically exempt. If possible, you should attend your appointment on your own and do not bring unnecessary belongings with you. Extra infection control measures have been introduced and appointment times have been spaced out to allow the practice to be disinfected between patients.

If you need to choose new glasses, we have installed a UV sanitisation unit to ensure all of our frames are safe to handle and try on. If you need a repair or adjustment made to your own glasses, these will also need to be sanitised, so you should be prepared for this service to take longer than it has previously – you may be asked to leave your glasses with us and return later to collect them.

In some cases (subject to the date of your last sight test and current frame availability) we may be able to make up a replacement pair of spectacles based on your previous prescription and frame order. Where necessary – and if it is deemed safest to do so – patients with glasses ready for collection will have the option of a home delivery service for a small additional fee.

Contact Lens Wearers – If you currently get your contact lenses from us, we will be in touch when your contact lens specification is due to expire so that we can check everything is okay and your supply of lenses can continue. Contact lens patients with changes in vision or eye health concerns should get in touch, as a face-to-face appointment may be required. Patients interested in trying contact lenses can book a contact lens trial appointment by telephone.

If you usually visit the practice to purchase dry eye products (eye drops, eye ointments, lid wipes) or eye supplements, we can continue to supply you with these by post directly to your home for a small additional fee, or you can arrange to collect them from the practice door. Please telephone us to place your order.

If you have questions, or require special assistance then please give us a call on 01683 221125.

You can read the latest NHS advice on the virus, here.

We really appreciate the loyalty of our patients and, as lockdown measures continue to be eased, we look forward to welcoming more and more of our patients back to our practice.

Thank you for your continued understanding and patience in these challenging times.

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