2 Bath Place High Street Moffat Dumfriesshire DG10 9HJ


01683 221125
 
 
 

Covid-19 Guidance: Lockdown Service Provision

Last updated 2nd August 2020

In accordance with the latest Scottish Government COVID-19 Route Map announcement, we are pleased to report that routine eyecare services can recommence from Monday 3rd August.

Appointments still need to be pre-arranged by telephone, during our normal hours of business – please do not turn up at the practice unannounced as we will not be able to let you in. We will still be prioritising for those patients who need Emergency or Essential eyecare, but will also be recalling patients who are due routine check-ups. We have had to change the way we do things to keep everyone safe, so you may be offered a remote or face-to-face appointment, depending on your needs.

Telephone Triage – we are operating a telephone triage service during our normal hours of business. Whilst this is primarily intended to provide patients with access to appointments, we are also on the end of the telephone to give advice, information and take orders during our normal business hours.

Out of hours, please contact NHS 24 for advice.

Video Consultations – where it is felt to be appropriate to do so, we now offer online video consultations using NHS Near Me (Attend Anywhere). Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money and brings your care closer to home.

This is a private and secure video call service for patients with pre-arranged appointment times, where you will be invited to enter a ‘virtual waiting room. If you do not have an appointment scheduled, your call will not be answered.

Browser compatibility – to access the service you need to use either Google Chrome or Safari.  You will be given the opportunity to test your connection speed.

Face-To-Face Appointments – Even though we can now begin to see patients more routinely, strict controls need to remain in place to comply with Government guidelines. You will be contacted before you attend to be screened for COVID-19 symptoms. If a parent/carer/guardian or interpreter needs to come with you, they will also be screened for COVID-19 symptoms before you attend. They may be asked to wait outside whilst you have your exam. In order to minimise the time you spend in the practice, you may have part of your examination conducted by telephone or video consultation before you attend.

If you have a high temperature or fever, are suffering from a persistent cough or shortness of breath, or have developed a recent change/loss of taste or smell, please do not book your appointment. Patients experiencing symptoms should cancel any scheduled appointment over the phone and re-book when they are fully recovered. It is also advised to contact NHS 24 by dialling 111.

When you attend the practice, you should be prepared for things to be quite different to your previous visits. Social distancing will be practised wherever possible to do so. Where this is not possible, the Optometrist and practice staff will be wearing appropriate Personal Protective Equipment (PPE) to keep everyone safe. Protective screens have also been installed around the reception and dispensing areas.

Hand sanitiser will be made available for you to use when you enter, and before you leave the practice. You will be asked to wear a face covering during your time in the practice, as this is now required by law. If possible, you should attend your appointment on your own and do not bring unnecessary belongings with you. Extra infection control measures have been introduced and appointment times have been spaced out to allow the practice to be disinfected between patients.

If you need to choose new glasses, we have installed a UV sanitisation unit to ensure all of our frames are safe to handle and try on. If you need a repair or adjustment made to your own glasses, these will also need to be sanitised, so you should be prepared for this service to take longer than it has previously – you may be asked to leave your glasses with us and return later to collect them.

In some cases (subject to the date of your last sight test and current frame availability) we may be able to make up a replacement pair of spectacles based on your previous prescription and frame order. Where necessary – and if it is deemed safest to do so – patients with glasses ready for collection will have the option of a home delivery service for a small additional fee.

Contact Lens Wearers – If you are an existing contact lens patient, please let us know if you require any extra supplies and we can arrange for them to be delivered to you for a small additional fee, even if you usually collect them from us. Members of our contact lens loyalty scheme will continue to have their lenses delivered at no additional cost. Special arrangements have also been put in place to provide telephone consultation appointments to our contact lens patients who are due their routine aftercare appointments. We will be in touch when your contact lens specification is due to expire so that we can check everything is okay and your supply of lenses can continue. Contact lens patients with changes in vision or eye health concerns should get in touch, as a face-to-face appointment may be required.

If you usually visit the practice to purchase dry eye products (eye drops, eye ointments, lid wipes) or eye supplements, we can continue to supply you with these by post directly to your home for a small additional fee. Please telephone us to place your order.

If you have questions, or require special assistance then please give us a call on 01683 221125.

You can read the latest NHS advice on the virus, here.

We hope you will be reassured by the changes we have introduced. We really appreciate the loyalty of our patients and, as lockdown measures continue to be eased, we look forward to welcoming more and more of our patients back to our practice.

Thank you for your understanding in these challenging times.

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