2 Bath Place High Street Moffat Dumfriesshire DG10 9HJ

01683 221125

Covid-19 Guidance

The current situation is unprecedented, so we wanted to keep you updated on what we are doing at Colin Picken Eyecare to help prevent the spread of Coronavirus (COVID-19) and to help protect our patients.

The Government has ordered the suspension of all routine community eyecare services from Monday 23rd March and moved to allowing only emergency and essential eyecare. This means all non-emergency appointments have been cancelled with immediate effect and there will be no routine eyecare until further notice. For now, only those with eye emergencies can be seen in the practice and by appointment only, arranged in advance by telephone due to the strict hygiene measures that are in place.

We will still be available to our patients over the phone for advice, information and orders. Please don’t hesitate to contact us if you have any questions about your eyecare.

These new measures are designed to assist the NHS in carrying out its critical role in dealing with COVID-19. As such, we strongly advise you do not call your GP or visit A&E with any eye-related problems. Instead please call us first, or if out-of-hours call NHS 111. This will ensure the most effective use of NHS resources in tackling this crisis.

Emergency eyecare includes such issues as:

Essential eyecare is defined as “providing appointments for patients who would not normally be considered to be emergencies, but where, in the practitioner’s professional judgement, a delay in an examination may be detrimental to a patient’s sight or wellbeing“. This judgement will be made by the optometrist who will triage all enquiries.

If you are unsure whether your situation is an emergency, please call us for advice. You do not need to be an existing patient to contact us with any eye-related emergencies. We are here to help everyone.

We will contact all patients with existing appointments booked to let them know these have been cancelled for now and will be rearranged when normal service resumes.

In some cases (subject to the date of your last sight test and our current frame stock) we may be able to make up and post out an emergency pair of spectacles based on your previous prescription and frame order if any widespread ban on people movement comes into force.

If you are an existing contact lens patient please let us know if you require any extra supplies and we can arrange for them to be posted to you, even if you usually collect them from us.

If you have questions, or require special assistance then please give us a call on 01683 221125.

You can read the latest NHS advice on the virus, here.

We look forward to continuing to fulfil your routine eyecare and eyewear needs in the future.

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