2 Bath Place High Street Moffat Dumfriesshire DG10 9HJ

01683 221125

Covid-19 Guidance: Lockdown Service Provision

Last updated 28th June 2020

In accordance with Phase 2 of the Scottish Government’s COVID-19 Route Map, the practice will be open for pre-arranged face-to-face appointments, during our normal hours of business, from Monday 29th June. Please do not turn up at the practice unannounced as we will not be able to let you in. Currently this service is only permitted for those patients who need Emergency or Essential eyecare.

Emergency eyecare includes such issues as:

Essential eyecare is defined as “providing appointments for patients who would not normally be considered to be emergencies, but where, in the practitioner’s professional judgement, a delay in an examination may be detrimental to a patient’s sight or wellbeing“. This judgement will be made by the optometrist who will triage all enquiries.

If you are unsure whether your situation is an emergency, please call us for advice. You do not need to be an existing patient to contact us with any eye-related emergencies. We are here to help everyone.

At this stage, routine eyecare services continue to be suspended and online booking of appointments has been temporarily disabled. Our doors remain closed for routine eyecare and all entry to the practice is strictly by appointment only. However, we can offer the following remote services:

Telephone Triage – we are operating a telephone triage service during our normal hours of business. Whilst this is primarily intended to provide patients with access to Emergency and Essential eyecare, we are also here to give advice, information and take orders during our normal business hours. Please do not hesitate to contact us if you have any concerns about your eye health or your vision. If necessary, the Optometrist will invite you to have a video consultation or a face-to-face appointment.

Out of hours, please contact NHS 24 for advice.

Video Consultations – where it is felt to be appropriate to do so, we now offer online video consultations using NHS Near Me (Attend Anywhere). Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money and brings your care closer to home.

This is a private and secure video call service for patients with pre-arranged appointment times, where you will be invited to enter a ‘virtual waiting room. If you do not have an appointment scheduled, your call will not be answered.

Browser compatibility – to access the service you need to use either Google Chrome or Safari.  You will be given the opportunity to test your connection speed.

Face-To-Face Appointments – strict controls have been put in place to comply with Government guidelines. You will be contacted before you attend to be screened for COVID-19 symptoms. If a parent/carer/guardian or interpreter needs to come with you, they will also be screened for COVID-19 symptoms before you attend. They will be asked to wait outside of the consultation room whilst you have your exam. In order to minimise the time you spend in the practice, you may have part of your examination conducted by telephone or video consultation before you attend.

When you attend the practice, you should be prepared for things to be quite different to your previous visits. Social distancing will be practised wherever possible to do so. Where this is not possible, the Optometrist and practice staff will be wearing appropriate Personal Protective Equipment (PPE) to keep everyone safe. Protective screens have also been installed around the reception and dispensing areas.

Hand sanitiser will be made available for you to use when you enter, and before you leave, and you will be asked to wear a face covering during your time in the practice. If possible, you should attend your appointment on your own and do not bring unnecessary belongings with you. Extra infection control measures have been introduced and appointment times have been spaced out to allow the practice to be disinfected between patients.

If you need to choose new glasses, we have installed a UV sanitisation unit to ensure all of our frames are safe to handle and try on. If you need a repair or adjustment made to your own glasses, these will also need to be sanitised, so you should be prepared for this service to take longer than it has previously – you may be asked to leave your glasses with us and return later to collect them.

In some cases (subject to the date of your last sight test and our current frame stock) we may be able to make up and post out an emergency pair of spectacles based on your previous prescription and frame order. In all cases, we will endeavour to offer emergency spectacle dispensing, spectacle repairs and contact lenses to NHS key workers. Where necessary – and if it is deemed safe to do so – patients with glasses ready for collection will have the option of a home delivery service for a small additional fee.

If you are an existing contact lens patient, please let us know if you require any extra supplies and we can arrange for them to be delivered to you for a small additional fee, even if you usually collect them from us. Special arrangements have also been put in place to provide telephone consultation appointments to our contact lens patients who are due their routine aftercare appointments. We will be in touch when your contact lens specification is due to expire so that we can check everything is okay and your supply of lenses can continue. Contact lens patients with sudden vision or eye health concerns should get in touch, as a face-to-face appointment may be required.

If you usually visit the practice to purchase dry eye products (eye drops, eye ointments, lid wipes) or eye supplements (Macu-Save capsules, Omega capsules), we can continue to supply you with these by post directly to your home for a small additional fee. Please telephone us to place your order.

If you have questions, or require special assistance then please give us a call on 01683 221125.

You can read the latest NHS
advice on the virus, here.

We hope you will be reassured by the changes we have introduced. As lockdown measures continue to be eased, we look forward to welcoming more and more of our patients back to our practice. We really appreciate the loyalty of our patients and look forward to continuing to fulfil your routine eyecare and eyewear needs in the not-to-distant future.

Thank you for your understanding in these challenging times.

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