2 Bath Place High Street Moffat Dumfriesshire DG10 9HJ

01683 221125

Covid-19 Guidance: Lockdown Service Provision

Last updated 17th April 2020

In order to reduce the risk to patients and staff from COVID-19, the Scottish Government has advised of the need to reduce the number of optometry practices providing face-to-face eyecare appointments. All routine eyecare appointments have now ceased. 

This practice will remain closed until further notice. However, we are operating a remote telephone triage service during our normal business hours.

We will still be available to our patients over the phone for advice, information and orders. Please don’t hesitate to contact us if you have any questions about your eyecare.

Emergency Eyecare Treatment Centres are now established for the provision of face-to-face eyecare appointments. Anyone with an emergency eye problem, or in need of essential eyecare, should still contact the practice by telephone and speak to the optometrist. If further action is required, the optometrist will arrange a referral to the nearest Emergency Eyecare Treatment Centre.  An optometrist from the Emergency Eyecare Treatment Centre will then phone the patient to discuss the best course of action. 

Emergency eyecare includes such issues as:

Essential eyecare is defined as “providing appointments for patients who would not normally be considered to be emergencies, but where, in the practitioner’s professional judgement, a delay in an examination may be detrimental to a patient’s sight or wellbeing“. This judgement will be made by the optometrist who will triage all enquiries.

If you are unsure whether your situation is an emergency, please call us for advice. You do not need to be an existing patient to contact us with any eye-related emergencies. We are here to help everyone.

We will contact all patients with existing appointments booked to let them know these have been cancelled for now and will be rearranged when normal service resumes. We will also ensure that all patients with glasses ready for collection have them delivered to their homes.

In some cases (subject to the date of your last sight test and our current frame stock) we may be able to make up and post out an emergency pair of spectacles based on your previous prescription and frame order. In all cases, we will endeavour to offer emergency spectacle dispensing, spectacle repairs and contact lenses to NHS key workers.

If you are an existing contact lens patient please let us know if you require any extra supplies and we can arrange for them to be posted to you, even if you usually collect them from us. Special arrangements have also been put in place to provide telephone consultation appointments to our contact lens patients who are due their routine aftercare appointments. We will be in touch when your contact lens specification is due to expire so that we can check everything is okay and your supply of lenses can continue.

If you usually visit the practice to purchase dry eye products (eye drops, eye ointments, lid wipes) or eye supplements (Macu-Save capsules, Omega capsules), we can continue to supply you with these directly to your home. Please telephone us for further details.

If you have questions, or require special assistance then please give us a call on 01683 221125.

You can read the latest NHS advice on the virus, here.

We really appreciate the loyalty of our patients and look forward to continuing to fulfil your routine eyecare and eyewear needs in the not-to-distant future.

Stay safe and we hope to see you all back in the practice soon.

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